Sobuz Pharmacy – Refund Policy

We aim to provide the best service, but if something goes wrong, the following refund policy applies:

Refund Eligibility

Refunds will be issued when:

  • The product is damaged or leaked

  • The wrong product is delivered

  • The product is expired

  • The order is canceled before shipping

  • The item is out of stock

Non-Refundable Items

Refund is NOT applicable for:

  • Opened or used products

  • Temperature-controlled medicines

  • Prescription medicines (unless damaged/counterfeit)

  • Personal care & hygiene items

  • Discounted or promotional items

Refund Method

Refunds will be issued via:

  • Mobile banking (bKash/Nagad/Rocket)

  • Bank transfer

  • Store credit (if requested)

Refund processing time: 1–7 business days.

✅ Sobuz Pharmacy – Return Policy

Returns are accepted under certain conditions.

Return Eligibility

You may request a return if:

  • The product is physically damaged

  • You received the wrong product

  • The expiry date is too close

  • The seal is broken upon delivery

Return requests must be submitted within 24 hours of delivery.

Items Not Eligible for Return

  • Opened medicines

  • Chilled/temperature sensitive items

  • Baby food, formula milk

  • Personal hygiene items

  • Products damaged due to customer misuse

Return Process

  • Contact us via WhatsApp or email

  • Provide order details & photos

  • We will verify and arrange a return pickup (if applicable)

✅ Sobuz Pharmacy – Shipping Policy

Shipping Areas

We provide delivery to:

  • Everywhere inside Bangladesh

  • Same-day delivery available inside selected city areas

Delivery Time

  • Inside Dhaka: 2–24 hours

  • Outside Dhaka: 24–72 hours
    (Subject to courier availability)

Delivery Charges

Delivery charges depend on:

  • Location

  • Weight

  • Courier service

Exact delivery fee will be shown during checkout.

Order Verification

Orders may be verified by:

  • Phone call

  • WhatsApp message

  • Email

Failure to respond may result in order cancellation.

Lost or Damaged Shipment

If a shipment is lost or damaged, Sobuz Pharmacy will:

  • Investigate the case

  • Provide a replacement or refund